Refund Policy

1Overview

This Refund Policy applies to all services ordered from Abuvision LLC ("AbuVision", "we", "us" or "our"). Our services are digital — design files, written content, marketing management, consulting sessions and automation workflows — produced by our in-house team. Because our team starts investing time in your project as soon as work begins, refunds depend on how much of your package has been delivered.

Every product is sold as a Basic, Standard or Premium package. The scope of your package is the set of deliverables listed on its product page, together with any scope details we confirmed with you in writing before you paid. This policy forms part of our Terms & Conditions.

2Cancelling before work starts

If you cancel before any work has started on your order, you receive a full refund of the amount you paid.

Work starts on the project start date: the day your payment has cleared and we have received what we need to begin. We will always tell you by email when work on your project has started.

3Refunds once work has started

Once work has started, refunds are pro-rata, based on the work completed against your package's scope. We look at the milestones of your package — for example, the brief and plan, first drafts or designs, completed pages, articles, sessions or workflows — and work out what share of the scope has been delivered. You can receive a refund of up to the share that has not been delivered.

In other words: if 40% of the package scope has been delivered, up to 60% of the price is refundable. When we reply to your request, we explain how we calculated the share delivered. Work we have delivered to you before a refund remains yours to keep once the refund is processed, as described in our Terms & Conditions.

4When refunds are not available

Refunds are not available:

• after final delivery, once you have accepted the deliverables — by confirming acceptance in writing, by publishing or using them in your business, or 14 days after final delivery if you have not requested a revision;
• once the revision rounds included in your package are used up, since by then the package has been fully delivered;
• for consulting sessions that have already taken place;
• for third-party costs already paid on your behalf, if your package includes any — for example, advertising spend or software licenses;
• for results outside our control, such as search rankings, traffic or ad performance, where the agreed work has been delivered.

If you are unhappy with a delivery, please tell us before accepting it. Your package's revision rounds exist so we can put things right.

5Monthly packages

Some packages are billed monthly — for example, ongoing content or marketing management. You can cancel a monthly package at any time by emailing [email protected] before your next billing date.

• Cancellation stops all future billing periods.
• The current billing period is not refunded. We continue to deliver the work for that period until it ends.

6How to request a refund

Email [email protected] within 14 days of the issue arising, and include:

• your name and the email address you used for the order;
• the product and package you ordered;
• your invoice number or Stripe receipt;
• a short description of the issue and the outcome you are asking for.

We will review your request and reply by email with our decision and, for a partial refund, how we calculated it.

7How refunds are paid

Approved refunds are issued in USD to the original payment method through Stripe. Once we approve a refund, it normally appears in your account within 5–10 business days, depending on your bank or card issuer. If your card is in another currency, your bank's exchange rate may mean the amount you see differs slightly from your original charge.

8Chargebacks and payment disputes

Please contact us before contacting your bank — most issues are resolved faster directly with our team.

If you file a chargeback or payment dispute with your bank while a refund request is open with us, we pause that refund request until the dispute is resolved. The bank's process then decides the outcome, and the same payment cannot be refunded twice. We will provide our order records to the bank as part of that process.

9Changes to this policy

We may update this Refund Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Each order is covered by the Refund Policy in effect when it was paid.

10Contact us

For refund requests or any questions about this policy, please contact us: